Babylon Central Fire Alarm dispatches for 10 towns in the Town of Babylon handling 23,000+ calls a year using Fire Rescue Systems CADS. Not only do they provide us with a great product their customer service is fantastic 24 hours a day/7 days a week!
Fire Rescue Systems has a broad range of clients. In addition to providing solutions to the fire service industry, we also provide solutions to EMS providers. Our clients can utilize the features of our software for dispatch, as well as their back end office needs, so all their bases are covered.
It doesn’t matter if your department does 100 calls a year or 25,000 calls a year, we have clients on both ends of the spectrum and in between, all having tremendous success with our solutions! If you’re self-dispatched or run by a county it makes no difference, as we are flexible enough to meet any department’s needs.
When we were researching which software to use for our Dispatch and Record system, we reviewed numerous companies. Many of the Companies offered either Dispatch or Record keeping, but few offered both in one system. We narrowed the search and the deciding factor was “RESPONSE TIME”. We had a custom software need and FRS came thru within 5 days, and the 5 days was through a weekend! FRS came through so quickly and efficiently, and the rest was history.
FRS is FRIENDLY AND RESPONSIVE. When an issue or need arises, they respond. They are exactly what is needed for all Emergency Service Providers.
Fire Rescue Systems software is very easy to use and is very stable and reliable. They are always willing to work with their customers on new ideas. Customer service is outstanding.
Fire Rescue Systems software product has streamlined our business operations. Their customer service is excellent. We recommend them to any department looking for a turn-key solution.