fbpx

Software Support Specialist

Job Description

SCM Products, Inc. is a growing company located in Long Island that produces products for the financial, presentation and emergency service industry. We are currently seeking a Software Support Specialist to join our team. This is an excellent opportunity to grow with our company! Training on our existing products will be provided. We offer a competitive salary with an excellent benefits package that includes a 401(k) with a match, healthcare and dental coverage, and more!

Responsibilities

  • Provide technical assistance on our software applications
  • Install applications on client servers
  • Troubleshoot application issues
  • Resolve issues for clients via phone, in person, or electronically
  • Track customer issues and resolutions
  • Testing of new applications that the software engineering team develops

Qualifications

  • Looking for 5+ years of experience
  • Experience with SQL Server
  • Experience with HTML a plus
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Work well in a team or individually

**Our company offers fully paid benefits, paid vacation time, 12 paid holidays

Job Application

Name(Required)
Drop files here or
Accepted file types: pdf, Max. file size: 12 MB.
    This field is for validation purposes and should be left unchanged.

    Easy to Use Fire Department Software

    Our powerful modular fire dispatch software has made responding to emergencies in our communities faster, safer and more efficient than ever before.

    Learn More

    Fire Rescue Systems