Software Support Specialist

Job Description

SCM Products, Inc. is a growing company located in Long Island that produces products for the financial, presentation and emergency service industry. We are currently seeking a Software Support Specialist to join our team. This is an excellent opportunity to grow with our company! Training on our existing products will be provided. We offer a competitive salary with an excellent benefits package that includes a 401(k) with a match, healthcare and dental coverage, and more!


  • Provide technical assistance on our software applications
  • Install applications on client servers
  • Troubleshoot application issues
  • Resolve issues for clients via phone, in person, or electronically
  • Track customer issues and resolutions
  • Testing of new applications that the software engineering team develops


  • Looking for 5+ years of experience
  • Experience with SQL Server
  • Experience with HTML a plus
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Work well in a team or individually

**Our company offers fully paid benefits, paid vacation time, 12 paid holidays

Job Application

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